Shipping Policy
At Gavolay, we are committed to providing a smooth and reliable shopping experience. Below you will find information about our shipping methods, delivery times, customs, and order tracking.
Shipping Methods & Delivery Time
Gavolay ships to most countries worldwide, excluding certain remote locations and restricted areas where delivery is unavailable.
Standard Shipping
- Shipping Fee: $9.9 per order (for a single item)
- Processing Time: 2–5 business days
- Estimated Delivery Time: 9–20 business days for most countries
For remote areas or locations with longer transportation routes, delivery may take up to 30 business days.
Please note that delivery times are estimates and may be affected by factors outside of our control, including customs inspections, carrier delays, weather conditions, or local delivery services.
Order Processing
Orders are usually processed within 2–5 business days after payment confirmation.
During holidays, promotional events, or periods of high order volume, processing times may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Taxes & Import Duties
For most orders shipped to the United States, Australia, and European countries, applicable taxes and import duties are included in the order price. Customers generally will not need to pay additional customs fees upon delivery.
However, in rare cases, local customs authorities may require additional payments due to specific regulations, import restrictions, or circumstances beyond our control.
If any customs duties, taxes, or clearance fees are charged by your local authorities, these costs are the responsibility of the customer.
Gavolay is not responsible for delays caused by customs inspections, clearance procedures, or local import regulations.
Packaging
All Gavolay products are carefully packed with protective materials to help ensure they arrive safely and in perfect condition.
Shipping Address
Please carefully check your shipping information before placing your order.
If you need to update your address, please contact us at:
Address changes can only be made before your order has been shipped.
Once your package has been dispatched, we are unable to modify the delivery address. Customers are responsible for delivery issues caused by incorrect or incomplete address information.
International Shipping Requirements
Gavolay delivers to customers in many countries worldwide.
Some destinations may require additional information for customs clearance, such as personal tax numbers or identification documents.
Please do not use the following addresses:
- PO Boxes
- Military addresses
- Restricted areas
- Military ports
These locations may not be supported by our shipping carriers.
Order Tracking
After your order is shipped, we will send a confirmation email containing your tracking number.
You can track your shipment through:
17TRACK:
https://www.17track.net/en
Please allow time for tracking information to update after shipment.
Lost, Delayed, or Missing Packages
If your package is delayed, lost during transit, or you experience any shipping-related issues, please contact us at:
Our team will work with the shipping carrier to investigate and assist with resolving the issue.
For packages confirmed as lost in transit and not marked as delivered, Gavolay may provide a replacement or appropriate solution after completing an investigation.
For packages marked as “Delivered” but not received, customers should contact the local carrier first and obtain delivery details or proof of loss before submitting a claim.
Gavolay is not responsible for packages that are lost or stolen after being confirmed as delivered.
Order Cancellation
Once an order has been shipped, it cannot be cancelled or recalled.
We will always do our best to assist customers with any shipping concerns and provide a fair solution whenever possible.