Privacy Policy

At Gavolay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our products, or make a purchase through our online store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit the Gavolay website, we may automatically collect certain information about your device and browsing activity.

This information may include:

• Your web browser type
• IP address
• Time zone
• Device information
• Cookies stored on your device
• Pages or products you view
• Websites or search terms that directed you to our website
• How you interact with our website

We refer to this automatically collected information as “Device Information.”

We collect Device Information through technologies such as:

• Cookies
• Log files
• Web beacons
• Tracking pixels
• Similar digital technologies

These technologies help us understand how visitors use our website, improve website performance, and provide a better shopping experience.

Order Information

When you place an order or attempt to complete a purchase through our website, we collect certain information necessary to process your order.

This may include:

• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number
• Order details

We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Information

We use the Personal Information we collect for the following purposes:

Processing Orders

We use Order Information to:

• Process payments
• Fulfill and deliver orders
• Send order confirmations and shipping updates
• Provide customer support
• Manage returns or refunds

Improving Our Website

We use Device Information to:

• Analyze website performance
• Understand customer behavior
• Improve website functionality
• Detect and prevent fraudulent activity
• Optimize your browsing experience

Marketing Communications

With your permission where required, we may use your information to send you updates, promotions, product recommendations, or marketing communications that may be relevant to your interests.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our communications.

Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers that help us operate our business and provide services to you.

For example, we may use third-party services for:

• Website hosting and e-commerce operations
• Payment processing
• Order fulfillment and shipping
• Website analytics
• Marketing and advertising services

These service providers only receive the information necessary to perform their services.

We may also disclose Personal Information when required by law, such as:

• Responding to legal requests or government authorities
• Complying with applicable laws and regulations
• Protecting our rights, property, or the safety of our customers and others

Analytics and Advertising

Gavolay may use analytics tools and advertising technologies to better understand customer behavior and provide more relevant content and advertisements.

These technologies may allow us to show you advertisements based on your browsing activity or interests.

You may manage or disable personalized advertising through available settings provided by advertising platforms or your browser.

Cookies

Cookies are small data files stored on your device that help us provide and improve our services.

We use cookies to:

• Remember your preferences
• Understand website traffic
• Improve website functionality
• Provide a smoother shopping experience

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Do Not Track Signals

Some browsers provide a “Do Not Track” feature that allows users to request that websites do not track their browsing activity.

Currently, Gavolay does not change its data collection practices in response to Do Not Track signals received from browsers.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

For example, residents of the European Economic Area (EEA) may have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restrictions on how their information is processed
• Receive a copy of their personal information

Please note that your information may be transferred and processed outside your country or region, including locations where our service providers operate.

Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing orders
• Maintaining transaction records
• Providing customer support
• Complying with legal obligations

If you would like us to delete your personal information, please contact us at support@gavolay.com. We will review your request and respond according to applicable laws and regulations.

Changes to This Privacy Policy

Gavolay may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

Any updates will be posted on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, would like to request access to your personal information, or wish to submit a privacy-related complaint, please contact us:

Email: support@gavolay.com